Community Guidelines
Last updated: April 3, 2026
Halley is built to help people find real connections. These guidelines exist to keep our community safe, respectful, and welcoming for everyone. All users must follow these guidelines. Violations may result in warnings, temporary suspensions, or permanent bans.
1. Zero Tolerance for Child Sexual Abuse and Exploitation (CSAE)
Halley maintains an absolute zero-tolerance policy towards Child Sexual Abuse and Exploitation (CSAE).
Any content that depicts, promotes, glorifies, or facilitates the sexual abuse or exploitation of minors is strictly prohibited. This includes but is not limited to:
- Sharing, soliciting, or possessing child sexual abuse material (CSAM)
- Grooming or attempting to solicit minors
- Any sexualised content involving individuals under 18
- Sharing links to external sites hosting exploitative content
Users found violating this policy will be immediately and permanently banned. All evidence will be preserved and reported to the Royal Malaysia Police (PDRM), INTERPOL, and any other relevant law enforcement authorities. Halley cooperates fully with law enforcement investigations.
Halley requires all users to be at least 18 years old. Age is verified via date of birth during registration.
2. Prohibited Behaviours
The following behaviours are not tolerated on Halley:
- Harassment: Repeated unwanted contact, bullying, intimidation, or targeted abuse of any user.
- Threats: Threats of violence, harm, or any form of intimidation, whether direct or implied.
- Hate speech: Content that attacks, demeans, or incites hatred against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic.
- Scams and fraud: Any attempt to deceive users for financial gain, including romance scams, phishing, or requests for money.
- Catfishing: Creating fake profiles using someone else's photos or fabricated identities to deceive other users.
- Impersonation: Pretending to be another person, celebrity, public figure, or Halley staff.
- Spam: Sending bulk or repetitive messages, promoting products/services, or distributing unsolicited commercial content.
- Stalking: Tracking, monitoring, or following a user's activity in a way that causes fear or distress.
- Illegal activity: Using the App to facilitate any illegal activity, including drug dealing, sex trafficking, or money laundering.
3. Photo and Content Rules
All photos and content on Halley must comply with the following rules:
- No nudity or sexually explicit content: This includes full or partial nudity, sexually suggestive poses, and intimate or sexual acts.
- No photos of minors: Do not upload photos of anyone under 18, including children, nieces/nephews, or students. Group photos with minors are also prohibited.
- No copyrighted content: Do not upload photos, images, or content that you do not own or have the right to use. This includes celebrity photos, stock images, and memes used as profile pictures.
- No violent or graphic content: Photos depicting violence, gore, weapons, or graphic injuries are prohibited.
- No hate symbols: Content displaying hate symbols, extremist imagery, or offensive emblems is not allowed.
- Your photos must be of you: Profile photos must clearly depict you. Landscapes, objects, or heavily filtered/obscured images that hide your identity are not permitted as primary profile photos.
4. Reporting and Blocking
If you encounter behaviour that violates these guidelines, you can take action directly in the App:
- Report a user: Tap the three-dot menu on any profile or conversation and select “Report”. Choose the reason for your report and provide any additional details.
- Block a user: Tap the three-dot menu and select “Block”. Blocked users will no longer be able to see your profile or contact you.
- Report via email: You can also report concerns to safety@halley.love.
All reports are reviewed by our team. You can report anonymously -- the reported user will not know who filed the report.
5. Review Process and Enforcement
When a report is received, our team follows this process:
- Review: Reports are reviewed typically within 24-48 hours.
- Investigation: We examine the reported content, user history, and any available evidence.
- Action: Depending on the severity of the violation, we may take the following actions:
- Warning: For minor or first-time offences, the user receives a warning explaining the violation.
- Temporary suspension: For repeated or moderate violations, the account may be suspended for a defined period (e.g., 7 days, 30 days).
- Permanent ban: For severe violations (including CSAE, threats of violence, and repeat offenders), the account is permanently banned.
- Law enforcement referral: For criminal activity, including CSAE and threats of violence, we report to relevant authorities.
6. Real-World Meeting Safety Tips
When you decide to meet someone from Halley in person, your safety comes first. Follow these tips:
- Meet in public: Always meet in a well-lit, public place such as a cafe, restaurant, or shopping mall. Avoid going to someone's home or a secluded location for a first meeting.
- Tell a friend: Let a trusted friend or family member know who you are meeting, where, and when. Share your live location with them if possible.
- Arrange your own transport: Drive yourself or use your own Grab/ride-hailing service. Do not rely on your date for transportation.
- Stay sober: Keep your wits about you. Avoid excessive alcohol or accepting drinks from strangers.
- Trust your instincts: If something feels wrong, leave. You do not owe anyone an explanation. Your safety is more important than politeness.
- Video call first: Consider having a video call before meeting in person to verify the person matches their profile.
- Do not share financial information: Never send money or share banking details with someone you have met online.
7. Emergency Contacts
If you are in danger or need help, contact the following services:
- Talian Kasih (Social Welfare Helpline): 15999 -- 24-hour helpline for domestic violence, abuse, and social welfare concerns. Also available via WhatsApp at 019-261 5999.
- PDRM (Royal Malaysia Police): 999 -- For emergencies and to report crimes.
- Befrienders KL (Emotional Support): 03-7627 2929 -- Confidential emotional support, available 24 hours.
- Women's Aid Organisation (WAO): 03-3000 8858 -- Support for women facing violence and abuse.
- Malaysian Communications and Multimedia Commission (MCMC): Report online abuse at aduan.skmm.gov.my.
8. Contact Us
If you have questions about these guidelines or need to report a safety concern, contact us at:
Email: safety@halley.love